company name
Our client is a leading Maintenance company, they are seeking Work Planner to provide day-to-day co-ordination and management of maintenance activities.
You will be the first point of contact for clients, they will make contact to confirm requests and issues that need to be resolved by the maintenance teams. As the service co-ordinator you will log client requests and create cases, monitor, control and manage these works to ensure these works are planned using the service planner on a daily basis.
You will also liaise with maintenance staff to meet client expectations and objectives, you will then plan their daily activities, then communicate and issue of work orders to field based engineers either via our electronic job issue system or telephone as required. You will continue to liaise between customer and operations management to ensure smooth operational delivery
You will also involve yourself with administrative tasks such as creating purchase orders for materials required for works from Engineers and to order materials from suppliers in advance of works being carried out. The successful candidate will make sure compliance is maintained with company policies, procedures, processes and standards. You will also update databases, job records and work closely with colleagues in different departments.
You should have a working knowledge of computer packages; Word, Excel and Outlook. It’s important that you have good customer services experience and display excellent telephone and communication skills, ideally this experience will have been gained in sectors such as Social Housing, Maintenance or FM. You will have experience organising workloads, be able to respond quickly to changing priorities and often under pressure remain focused and able to meet deadlines.
This position offers a competitive salary and benefits package. The role also offers the opportunity to work with a progressive company that values their staff. It you are interested in this opportunity then please apply or contact Alasdair Reid on (phone number removed).
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.