Service Transition Analyst – Scottish Qualifications Authority (SQA) – Glasgow

Scottish Qualifications Authority (SQA)

Business Systems
Business Area
Service Delivery
Glasgow or Dalkeith
Salary range
£32,616 – £37,580
Type of Contract
Permanent Contract
Part Time/Full Time
Full Time/’Happy to talk flexible working’
Varied place & hours
Actual Hours
Closing Date
Ref No

Job Description

The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.

We are looking for a Service Transition Analyst to work within the Business Systems Directorate in our Service Delivery team.

The successful candidate will be required to provide Service Transition knowledge and expertise to a wide range of projects, supporting in verifying that service acceptance criteria meet business needs and ensuring successful Service Transition into live service. In order to do this, you must be able to demonstrate experience in the following specific duties:

Identification of service acceptance criteria at early stage in order that they are designed into the service being developed
Co-ordinate communication between business, project teams and service providers to ensue relevant acceptance criteria have been met prior to live deployment
Agreement on live date by key stakeholders and acceptance sign off by delivery managers
Agreed and updated service catalogue and configuration management system
Warranty period
Early life support (developers/ delivery teams and / or suppliers)
Recorded ongoing operational costs, including information about contract management (e.g. licensing and maintenance agreements)
Knowledge Management of Service Transition documentation (e.g. details of any known errors, ongoing enhancements and bug fixes etc.)

Additionally, you must be able to demonstrate the following skills and experience:

Excellent planning and organisational skills
Knowledge of IT Service Management and ITIL framework. ITIL certification would be advantageous

Applicants, as a minimum, should be educated to SCQF Level 8 (SVQ 4/HND) and/or be able to demonstrate direct relevant experience for this role. Also, role model the behaviours associated with SQA’s values (Trusted, Progressive and Enabling) in order to develop and sustain a productive and positive culture.

SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday.

If you think you have got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below.

SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose.
Tha Plana Gàidhlig aig SQA agus tha sinn a’ creidsinn gu h-àrachdach agus na h-amasan a tha air cur a-mach sa Phlana Nàiseanta don Ghàidhlig.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.

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