company name
Anderson Knight is looking for a Senior Customer Service Advisor for one of our clients based in Glasgow. As a Senior Customer Service Advisor, you will play a crucial role in providing exceptional customer support and ensuring the smooth operations of our facilities management services. If you have a passion for delivering excellent customer service, possess strong leadership skills, and thrive in a fast-paced environment, this opportunity is perfect for you.
Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing comprehensive assistance in a professional and timely manner.
- Handle escalated customer complaints and find effective solutions to ensure customer satisfaction.
- Provide guidance and mentorship to a team of customer service advisors, monitoring their performance and providing regular feedback.
- Collaborate with other departments, such as operations and maintenance, to coordinate customer service activities and ensure seamless service delivery.
- Maintain accurate records of customer interactions, transactions, and inquiries using our customer relationship management (CRM) system.
- Conduct regular customer satisfaction surveys and analyze feedback to identify areas for improvement.
- Stay up to date with industry trends, best practices, and new technologies related to customer service and facilities management.
Requirements:
- Proven experience in a senior customer service role, preferably in the facilities management industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Exceptional communication skills, both verbal and written, with a keen eye for detail.
- Excellent problem-solving and decision-making abilities, with the capacity to handle challenging situations.
- Proficiency in using CRM systems and other customer service software.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- A customer-centric mindset with a genuine passion for delivering outstanding service.
How to Apply:
If you are ready to take on a challenging role as a Senior Customer Service Advisor, please submit your CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for the position.