Banco Santander
Investment Operations Team Leader | S2 | Wealth Management & Insurance | GlasgowCountry: United Kingdom
WHAT YOU WILL BE DOING
This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.
Join our community.
Do you want to be an integral part in the delivery of great customer outcomes? Are you someone your team looks to for support and motivation?
As a Team Leader within Investments, you’ll be a vital part in a fast paced, people focussed role where you’ll lead a dedicated and passionate team of Advisors in driving improvements in our customer service handling process, by embedding quality and consistency into every interaction.
The difference you’ll make.
Demonstrating a leadership style which includes motivation and development of individual team members
Motivating the team and continuously supporting colleagues through regular check in’s, observations, and feedback.
Coaching and mentoring a team of approximately 8/10 to grow their skills and careers and create a high-performance culture
Understanding and implementing performance management
Championing digital advocacy and sharing knowledge to improve customer experience.
Identifying, assessing and resolution of operational risks in line with Company audit, regulatory processes and functions
What you’ll bring.
Experience of supporting or developing others in a relevant process/functional area
Excellent organisational, listening and time management skills
You will require the right to work in the UK (please see details below)
It would also be nice for you to have.
Experience of managing change through planning and implementation
Proficient use of Microsoft Office (Excel, Word, PowerPoint)
Ability to understand the bigger picture and work as a team
Experience of coaching & delivery of ‘I AM RISK’ principles
What else you need to know.
The position can be offered as either fully onsite or as a hybrid role. If you prefer hybrid, we’ll require you to be within a reasonable distance from our Glasgow office as there’ll be a requirement to be onsite 2/3 days per week.
Our core business hours are 09:00-17:00 Monday-Friday though some flexibility outside of these may be required.
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
£500 annual cash allowance to spend on our great range of benefits.
Eligible for a discretionary performance-related annual bonus
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Share in Santander’s success by investing in our share plans
Support your favourite causes through charitable giving and our community partnerships
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.