Inbound Customer Service Advisor
- Monday to Friday – Great shifts – no late nights or weekends (rotation between 08.30am – 4.30pm or 09.30am – 5.30pm)
- 35 hours per week
- Salary 22,000 p.a
- Glasgow city centre – Blythswood Square Office
- Plus a range of benefits including healthcare enhanced pension and much more!
CCA Recruitment Group is working together with Scottish Friendly, who are thriving and very well known in the world of financial services, they have over 160 years’ worth of history and offer a variety range of products and services. As a duo we are looking to recruit and find dedicated individuals who care about their customers and aim to resolve their issues as quickly as possible.
You will be responsible for handling multiple queries via inbound calls and emails, you will support each customer to build a personal rapport in order to resolve their queries and provide a friendly experience for each individual as you update their accounts and investigate in more detail.
YOU MUST HAVE:
Previous experience working in customer service is essential, this could be experience from a face to face or a telephony role, it would be beneficial if you did have previous contact centre experience but it is not essential. You must be IT literate, as you will be working with multiple systems, however full training is provided.
READY TO APPLY?
Interviews are happening and we are keen to speak with you! Please apply now with your updated CV and we will be in touch
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database.