Desktop Support Analyst Banking Glasgow – company name – Glasgow City

company name

Desktop Support Analyst Banking Glasgow

6 Month Fixed Term contract opportunity

As the 2nd line Desktop Support analyst will be part of the workplace experience team whose primary function is to provide and maintain continuity of services for all end user devices as well as provision new starter employees with corporate supplied software and hardware. A key focus of the role is the ongoing reliability, performance and adoption of the workplace experience services.

Skills and experience required:

Circa Two years' experience of working onsite providing Desktop Support

Experience of troubleshooting issues on Microsoft Windows and Office

Installation of Windows Operating Systems and Applications

Microsoft 365

Ability to resolve desk phone and mobile iPhone issues

Knowledge of Active Directory & Exchange

Video Conference knowledge

Key responsibilities:

Respond to incidents and service requests and manage through to a successful resolution

Managing, owning, and resolving incidents, requests or problems within the desktop support team queue.

Provide 2nd line support for systems and services supported by the Workplace Experience team

Deliver desk-side support services (PC, Laptop, mobile phone, printers)

Deliver hard and soft break fix services for laptops and desktops across the site

Provide standard and approved hardware and software support and maintenance on laptops and desktops devices

Support, manage and maintain the configuration and installation of laptops and desktops

Active Directory Security Group management

Maintain and manager office printers

Provide VIP support for desk side issues

Provide support to FoH video conference and meeting rooms setups

Please forward your details to receive a full job description</p

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