Controls Office – Control by Design Framework Manager – Lloyds Banking Group – Glasgow

Lloyds Banking Group


We love to do things differently in Chief Operating Office (“COO”) Risk Services. We encourage our employees to challenge the status quo and to come up with new and innovative ideas. We work collaboratively with the business areas we support across the Group COO (“GCOO”) division to support colleagues in identifying, reporting and mitigating risks, helping to transform the bank in a safe and compliant way.

We’re committed to achieving this through a clear focus on the provision of expert risk advice and guidance, creating and delivering an optimised control environment, investing in developing our people and adopting technology solutions to improve our effectiveness.

We have recently set up the GCOO Controls Office within Risk Services, which will improve control design and end-to-end view of the control environment across the GCOO division. Within the Controls Office, we have an exciting opportunity to join our Controls by Design Team. The team will provide a control by design and business process re-engineering service to ensure the GCOO control environment has the right control designed in the most effective and efficient way possible.


The role requires you to be in one of these hub locations at least 2 days per week: London, Glasgow, Edinburgh, Leeds, Halifax, Manchester, Birmingham and Bristol.

What would you be getting involved with?

  • Define and maintain divisional standards for control by design, supporting control owners to think in new ways and adopt new guidance

  • Provides clear guidance on what a ‘poor quality’ control looks like or where controls are not ‘fit for purpose’

  • Sets the divisional approach to control metadata and aligns with the relevant enterprise Risk and Control framework

  • Provides a view of minimum control attributes and fields that need to be compiled when documenting a control in different tools

  • Develops and supports delivery of identifying cost of control across the division and ways to measure this

  • Through analysis of MI and controls data, provide inputs and insight into senior risk and governance committees taking ownership of subsequent actions

  • Works across the Control by Design team to ensure awareness of and identify opportunities of collaboration

  • Collaborate with senior managers across the three Lines of Defence (e.g. Group Risk, Internal Audit) to identify, share and implement standard methodologies across the organisation

  • About you…!

  • Brings passion for our values of we trust each other; we put people first; we embrace our differences and we’re bold

  • Excellent organisation and planning skills

  • Great communicator, capable of delivering clear messages (verbal or written) to a variety of colleagues & collaborators.

  • Love solving problems and challenge the status quo with innovative ideas and new ways of thinking

  • You’re a highly motivated self-starter

  • Have the ability to build strong collaborative relationships

  • Strong team player with the ability to work collaboratively with Managers and peers.

  • Flexible approach, able to apply previous learning to new situations in different situations.

  • You’ll be constantly curious, always seeking out opportunities to use data and technology to your advantage

  • And the skills/background you’d possess?

  • Have good knowledge of control frameworks associated with both traditional and new emerging technologies, cloud, cyber and change

  • Experience with business process re-engineering and design thinking, understanding the benefits of using these approaches

  • Strong understanding of innovative approaches of using technology, data and automation to enhance control environments. 

  • Have broad knowledge of common industry control frameworks (COBIT, NIST, CSA CCM etc.) and regulatory requirements (SOX etc.)

  • Excellent communication skills with a track record of engagement with colleagues at all levels

  • Risk management experience in financial services sector, fintech sector or technology sector with understanding of operating in a regulated environment

  • Here’s what you get in return…!

    In return for your expertise, you’ll enjoy our dedication to your ongoing personal and professional development. Here, you’ll grow as a person and develop your career. As a valued member of our team, we’ll support to grow and advance you through excellent training and progression opportunities. Our customers’ experience and success starts with yours.

    You’ll also receive a package that includes

  • Discretionary bonus

  • Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash

  • Private Medical Insurance

  • Pension, where we’ll give up to a max of 15%

  • Share plans

  • 30 days holiday plus 8 bank holidays

  • Becoming a member of the team in Risk Services, will mean you’re also a part of the wider Chief Operating Office (“COO”) team. In COO, we have a people-first, trusting and inclusive Culture. Our Culture boldly puts our colleagues needs at the heart of everything we do. We value everyone’s individual skills, experience and knowledge, as we understand that it’s what makes us all unique, and we know that all teams perform best when they are diverse, and every team member feels that they belong and can have their say. As part of this role, you will also have the opportunity to help shape and drive our Culture within COO, with the chance to join one (or more!) of our seven Culture Workstreams. Our Culture workstreams cover everything from Values, Inclusion & Diversity, Mental Health, Sustainability and more. Being a part of one of these workstreams means you will have the opportunity to be our colleague voice, in an area that you are passionate about, to help make COO a great place to work for everyone!

    As a team, we’re hugely flexible with a range of locations and working patterns, so we encourage all job applications. We’ll ensure that all reasonable adjustments are available to support individuals with disabilities throughout the application process.

    Together we’ll make it possible…

    Are you interested in joining us? Apply today, we’d love to hear from you…

    At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

    We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

    We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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